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Returns Policy

Returns

Returns

If your product is defective or doesn’t work properly, let us know and we’ll send you a replacement one.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Furthermore, we do not accept returns for items which are not broken, or delivered incorrectly.

 

Refunds

We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you’re unhappy about your purchase, send us the product back and we’ll refund your money immediately.

 

Cancellations

We can give you a refund unconditionally if you cancel your purchase within 24 hours. Otherwise, you will have to wait for your item to arrive before you can return it to us.

 

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 15$.‏ you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Sale Items

Unfortunately, we cannot provide a refund for items that are on sale. Refund is only applicable to regular priced items only.

 

If you need more clarifications regarding our return and refund policy, please do not hesitate to send us an email at support@excelsiordeals.com. Our 24/7 customer service representatives are more than happy to help you.